Help Center
Find answers to common questions about setting up your store, managing products, payments, and more on Nodukan.
Frequently Asked Questions
How do I create my first storefront?
Go to the Link Builder page from the sidebar and click 'Create Storefront'. Enter a title and link name (e.g., 'mystore'). Your storefront will be available at mystore.nodukan.com (production) or localhost:5000/profile/mystore (development).
How do I add products to my store?
Navigate to Products page from the sidebar, click 'Add Product', fill in product details (name, description, price, images), and click save. You can add both physical and digital products.
What payment methods are supported?
Nodukan checkout is powered by Cashfree. It supports UPI, cards, net banking, and wallets for Indian sellers, with card availability based on seller setup and provider approval.
How do I set my currency?
Each creator can set their preferred currency in Settings. Go to Settings > Currency to choose INR, USD, or other supported currencies. This will be applied to all your products.
Can I sell digital products?
Yes! When creating a product, select 'Digital' as the product type. After a customer purchases, you can provide download links, credentials, or access instructions in the order details.
How do I customize my storefront?
In the Link Builder, you can customize your theme color, add a profile image, create different block types (links, products, contact forms), and arrange them with drag & drop.
What are subscription plans?
We offer Free, Pro, Scale, and Enterprise/Custom plans. Storefront commission reduces as you grow, and Discover marketplace sales use a fixed marketplace commission. Check the Plans page for current pricing and limits.
How do I track my sales and analytics?
Your Dashboard shows real-time analytics including revenue, sales count, page views, and growth metrics. Visit the Analytics page for detailed charts and insights.
Can customers leave reviews?
Yes! Customers who purchase your products can leave reviews with ratings (1-5 stars). Verified purchase badges are automatically added to reviews from confirmed orders.
How do I communicate with buyers?
You can view buyer details in the Orders page and use the customer email or phone shared with the order. For digital products, include delivery instructions, credentials, or handoff details in the product setup and order updates.
How do I handle taxes/GST?
In Settings, you can configure your tax name (GST/VAT) and percentage. This will be calculated and displayed during checkout.
What should I do if I forget my password?
Click 'Forgot Password' on the login page. Enter your email address and you'll receive a password reset link. Follow the link to create a new password.